Frequently Asked Questions
Quick answers to common questions about our services and process.
Do you only work with businesses in West Virginia?
No, but most of our clients are local to the Huntington/Tri-State area. We're happy to work remotely with businesses outside the area if it makes sense.
How long does a website take?
Typical timeline is 2-4 weeks for new websites, depending on complexity and how quickly you can provide content and feedback. Fixes and updates are usually 1-3 weeks.
Do I need to provide the content (text, images, etc.)?
Ideally, yes, you know your business better than anyone. But if you need help writing or creating images, we can assist for an additional fee ($100/page for advanced content writing).
What platform do you build websites on?
We primarily use Duda, a professional website builder that's reliable, secure, and easy to maintain. For more complex sites or specific needs, we work with other platforms (WordPress, Odoo, etc.).
Do you offer ongoing maintenance?
Yes. We offer monthly retainer agreements for businesses that want regular support, or you can pay as-needed for updates and fixes.
What if I already have a website but it's not working right?
We can review it and provide recommendations. Many times we can fix existing sites without rebuilding them from scratch.
Do you write contracts or legal documents?
We don't write legal terms, but we can format and organize contracts and agreements. We have an attorney on retainer who reviews templates if needed.
How do I pay?
We invoice via email. Payment accepted via bank transfer, card, cash, or check. Terms are typically 50% upfront and 50% upon completion for projects. Retainers are invoiced monthly.
What if I'm not sure what I need?
That's fine, most people aren't. Request a free review and we'll tell you what we see and what we recommend.
Can you help with Google Ads or Facebook Ads?
Yes. We set up and manage local ad campaigns for businesses that want more visibility.
Do you guarantee results?
No. We can't guarantee traffic, leads, or sales. Anyone who does is lying. What we can guarantee is that we'll build or fix things correctly, communicate clearly, and not waste your money.
How do I get started?
Request a free website review or schedule a call. We'll go from there.
Still have questions?
We're happy to answer any questions you have about our services, pricing, or process.
